For a new customer we have recently instructed the users how to make the most out of the Infodis system. The customer is the European head office of a well known company that produces high quality food ingredients in factories all over the world. The company has implemented SAP. The current Infodis implementation is only the beginning of major roll-out.
From a class room instruction
it’s amazing that we can’t do anything with our dangerous goods list (DGL) ourselves, while Infodis can put a dangerous goods alert on the transport order, they can show the DGL as attachment on the web site and they can calculate a dangerous goods surcharge.
the carriers are very happy with Infodis. Now they finally get the PO number in the transport order. They need this number for the delivery of the goods.
finally we know what’s happening.
we can also store incidents in Infodis. If the carrier tells us that a jerry can has fallen down we can’t write this down as a complaint in our quality management system because it isn’t really a complaint. Now we can store the incident with the shipment in Infodis
I’ve stopped telling my colleagues at other plants about Infodis, because they can’t wait to jump on the train … … we never put much attention to the requested delivery date (RDD) in SAP because it was useless information. Now I hear the date is passed on to Infodis and we can measure our customer satisfaction it becomes very important to set a correct date
it will save us a lot of time if we really can get the freight charges into an Excel sheet
preparing a claims form is as easy as requesting a POD. All information is in the form already